Refund and Replacement Policy – Siamrith
Thank you for choosing Siamrith. We value your trust and are committed to providing high-quality products and services. Please read the following policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.
- Returns and Replacements
At Siamrith, customer satisfaction is our priority. Please note that we do not accept returns except in the case of a wrong product being delivered. In such cases, you may be eligible for a replacement only, as detailed below. Refunds are not available under any circumstances. - Incorrect Product Delivered
If you receive a product that differs from your original order, we sincerely apologize for the inconvenience. We offer a replacement service for incorrect items. To be eligible, you must notify us within 2 days of delivery by following these steps:
Contact our support team at Siamrith.contact@gmail.com within 2 days of receiving the item.
Provide your order number, along with clear photos and a video of the received product. Include a brief description of the issue.
Our team will review your submission and provide further instructions regarding the return process, if applicable.
- Eligibility Criteria for Replacements
To qualify for a replacement, the following conditions must be met:
The product must be unused and in its original packaging.
The replacement request must be submitted within 2 days of receiving the item.
The provided photo and description must clearly show that the wrong product was delivered.
- Refund Policy
Siamrith does not provide refunds under any circumstances. Our policy is strictly limited to replacements for incorrect items. - Shipping Costs
In the case of a wrong product being delivered, Siamrith will cover all shipping costs for returning the incorrect item and dispatching the correct replacement. - Order Modifications and Cancellations
Once an order is placed, cancellations are not allowed. However, order modifications can be made within 24 hours of placing the order. Please note that refunds are not available, even in the event of order cancellation or modification. - Contact Us
If you have any questions or concerns regarding this policy, please reach out to our customer support team at Siamrith.contact@gmail.com. We are here to help and ensure a satisfactory experience.
We kindly request you to review your order carefully before finalizing your purchase. Thank you for your cooperation and continued support.